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How we can support you to make a claim

Dedicated claims team

We have a highly skilled and dedicated claims team ready to assist you throughout the entire claims process. Our team is knowledgeable, empathetic, and focused on providing prompt and efficient support.


Personalised assistance

We recognise that each claim is unique, and we treat it as such. Our claims specialists work closely with you to understand your specific situation, tailoring our support to meet your individual needs.


Expert guidance

We provide expert guidance and advice to help you navigate the complexities of the claims process. We ensure that you clearly understand your policy coverage, rights, and responsibilities.


Timely communication

We prioritise effective communication, keeping you informed at every stage of the claims process. We will promptly respond to your queries, providing updates and addressing any concerns you may have.

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How to make a claim

Contact us

In the unfortunate event of a claim, please contact our dedicated claims team as soon as possible. Contact us through our claims helpline at 0121 803 3766 or the form below.


Provide relevant information

Each claim is different, but generally, documents that need to be provided from the outset include but are not limited to Accident/incident reports, Risk assessments, Inspection records, Repair estimates (if above £1000 damage, please provide two separate), Photos, Invoices, Purchase receipts, Crime reference numbers and any other relevant documents/information.


Assessment and processing

Once we receive your claim, our experienced claims team will assess all the information provided. We will keep you informed throughout the assessment and processing stages, providing regular updates on the progress of your claim.


Resolution and settlement

Our goal is to have your claim resolved fairly and efficiently. We work diligently to negotiate with insurers on your behalf, ensuring a favourable settlement is reached. Your best interests are always at the forefront of our concern.

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At The Bletchley Group, our commitment to exceptional claims support is rooted in our dedication to providing peace of mind to all our valued clients. Rest assured that we are here to support you during challenging times and ensure your claims experience is as smooth as possible.

For any claims-related inquiries or to start the claims process, please get in touch with our dedicated claims team at 0121 803 3766 or the form below. You will need to provide your policyholder name, the loss address and date of incident.

Thank you for choosing The Bletchley Group as your trusted insurance partner.

Get in touch with us to make a claim